Privacy Policy

1. Overview

MSPG Startups, a division of MSP Growth ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at mspgstartups.com or engage us for services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways: information you provide directly to us and information collected automatically when you visit our website.

Information you provide directly:

• Name and contact information including email address

• Company name and website URL

• Project details and source materials you share during the engagement process

• Payment information processed through our payment provider

• Any other information you choose to include in form submissions or communications with us

Information collected automatically:

• IP address and general location data

• Browser type and version

• Device type and operating system

• Pages visited and time spent on our website

• Referring website or source

• Analytics data collected through third-party tools such as Google Analytics or Framer Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and communications submitted through our contact form

• To deliver the services you have purchased from us

• To send project-related communications, updates, and deliverables

• To process payments and maintain billing records

• To improve our website, services, and overall client experience

• To send occasional marketing communications if you have opted in to receive them

• To comply with legal obligations

• To protect the rights and interests of MSPG Startups and our clients

We do not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.

4. Legal Basis for Processing

Where applicable under privacy law, we process your personal information on the following legal bases:

• Contract: Processing is necessary to deliver the services you have purchased or to take steps at your request prior to entering into a contract

• Legitimate Interests: Processing is necessary for our legitimate business interests, including improving our services and communicating with prospective clients

• Consent: Where you have given explicit consent, such as opting in to marketing communications

• Legal Obligation: Where processing is required to comply with applicable law

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality and cannot be disabled

• Analytics cookies: Used to understand how visitors interact with our website, including which pages are visited and how long visitors stay

• Preference cookies: Used to remember your settings and preferences across visits

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Third-Party Services

We use select third-party services to operate our website and deliver our services. These providers may have access to your information only to the extent necessary to perform their functions and are obligated to protect your information in accordance with applicable law.

Third-party services we may use include:

• Framer: Our website is built and hosted on the Framer platform, which is subject to Framer's own privacy policy

• Payment processors: We use a third-party payment processor to handle transactions. We do not store full payment card details on our systems

• Google Analytics: We may use Google Analytics to understand website traffic and user behavior

• Email providers: We use email service providers to manage communications and form submissions

• Booking platforms: We use a third-party booking tool to schedule discovery calls and client meetings

We are not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy policies of any third-party services you interact with through our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

Specifically:

• Contact form submissions and general inquiries are retained for up to 2 years

• Client project files and communications are retained for up to 5 years following project completion

• Payment and billing records are retained as required by tax and accounting obligations

• Analytics data is retained in accordance with the retention policies of the respective analytics platforms

When information is no longer needed, we delete or anonymize it in a secure manner.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission via HTTPS, access controls limiting who can view your information, and use of reputable third-party platforms with their own security standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

9. Your Rights

Depending on your location and applicable privacy law, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you

• Correction: The right to request correction of inaccurate or incomplete information

• Deletion: The right to request deletion of your personal information, subject to legal obligations that may require us to retain certain data

• Restriction: The right to request that we restrict processing of your personal information in certain circumstances

• Portability: The right to receive your personal information in a structured, commonly used format

• Objection: The right to object to processing of your personal information for direct marketing purposes

• Withdrawal of Consent: Where processing is based on consent, the right to withdraw that consent at any time

To exercise any of these rights, contact us at the email address listed at the end of this policy. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at the email address below.

12. International Visitors

Our website is operated from the United States. If you are visiting from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer and processing.

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR). Where required, we rely on the legal bases described in Section 4 of this policy.

13. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

14. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you occasional emails about our services, industry insights, or company updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing communications will not affect communications related to an active service engagement.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MSPG Startups A division of MSP Growth - legal@mspgrowth.digital

We will respond to all privacy-related inquiries within 30 days.